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Billing & payments · 1 min read · updated 4 Nov 2026

Refund a payment

Refund a payment from the Payments list, with the amount and reason logged.

Find the payment

Find the payment in Billing › Payments and open its row menu.

Screenshot of Billing › Payments › payment row ⋯ › Refund

Choose Refund

Choose Refund, then enter the amount and reason.

How it is processed

Online payments are refunded through the payment gateway. Refunds may need approval depending on your role, and they are logged.

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