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Patients & records · 1 min read · updated 2 Nov 2026

Possible duplicate patient

Screenshot of Patients › Register patient (duplicate check)

  1. When registering, “Possible duplicate” means a patient with the same name and birthday already exists.
  2. If it’s the same person, click “Open that record” and update their details there.
  3. If not, click “Not the same person” and save.
  4. Already have two records for one person? Open the patient’s row menu (⋯) in Patients and use Merge.
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