Request an HMO approval (LOA)

1. Open the patient’s visit or bill and choose “Request approval (LOA)”.
2. Check the HMO, plan and card number and validity, and pick the services to cover.
3. Enter the approval code and amount once the HMO gives it. The LOA attaches to the bill.
4. The approved amount is billed to the HMO; the rest goes to the patient.

On the phone: Staff app: More › HMO approvals (LOA)